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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A context menu will appear. It comprises comprehensive info about all the operations that you can perform on the page in question. Each pop-up window opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive assortment of video tutorials describing how to work with our hosting Control Panel. They're intended for those of you who want to see how things are being done instead of just reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, have a gaze at our comprehensive Frequently Asked Questions database, which covers questions asked by real people and provides real solutions. We regulary update our Frequently Asked Questions database with new entries in order to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our fantastic team of client support engineers available 24-7 and eager to help you with any question. Each trouble ticket you send will be replied to within 1 hour (the average trouble ticket response time is approximately 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com